We are thrilled to announce that Ambs Call Center, has achieved the prestigious Award of Excellence for outstanding call center and quality answering service by the Canadian Call Management Association (CAM-X) during their National conference in Victoria, British Columbia.
The Award of Excellence is a six month long “mystery caller” quality assurance program which is designed to independently judge random calls placed into our call center against pre-defined criteria.
Here at Ambs Call Center we are dedicated to our callers and staff and recognize that excellence is not an act, but a habit. We are committed to giving the caller the best possible experience each and every time they contact our clients, ensuring that our agents have the necessary tools and coaching available to them in order to achieve the greatness that our clients and callers deserve.
While we’re excited to add the 2012 Award of Excellence to our line up, the people who really benefit are our clients and their callers. Our clients can rest assured and boast that that their callers will be greeted by award winning telephone answering service call center agents and the quality assurance standards they have come to expect from Ambs Call Center year after year.
If your business could benefit from a team of people who are focused on your success contact us today.