2013 Award of Excellence for Call Center and Answering Service
Ambs Call Center, a provider of live and automated answering services to companies across the nation, has been awarded by the Association of TeleServices International (ATSI) with their coveted Award of Excellence. The award recognizes companies with an exceptionally high level of service and outstanding focus on customer satisfaction. This is Ambs Call Center's 11th time winning the award.
ATSI has been providing regulation, legislation, research and advancement in the telecommunications and call center industry since 1942, representing 400 agencies around the globe and over 350,000 customers in the United States alone. The ATSI Award of Excellence is an annually bestowed honor which requires a score of 80% or higher in categories including courtesy, accuracy, response time and overall service to clients.
Prior to winning the award, the answering services provided by Ambs Call Center were evaluated over a six month period by independent judges contracted by ATSI.
Ambs Call Center is honored to receive the exclusive award, which serves as validation of their dedication to provide customers with customized solutions and personal attention, while reinforcing their mission to "provide efficient, courteous, impartial and confidential services and to maintain a high standard of operation."ing the award, the answering services provided by Ambs Call Center were evaluated over a six month period by independent judges contracted by ATSI.
About Ambs Call Center
Ambs Call Center was established in 1934 and has since grown to become a provider of the latest telecommunications technologies to a wide range
of industries throughout the nation. With locations in Jackson, MI and Grand Rapids, MI, Ambs Call Center currently processes around 30,000 calls per day through numerous live and automated answering services.
Ambs Call Center is honored to have been designated as a Pure Michigan business by the Michigan Economic Development Corporation (MEDC).
About Aaron Boatin
Aaron Boatin is President of Ambs Call Center, a virtual receptionist and telephone answering service provider. His passion is helping clients' businesses succeed. Melding high tech with high touch to provide the best customer service experience for clients is his core focus.