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Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Jennifer McGlothlin

Jennifer McGlothlin oversees workforce management at Ambs Call Center. Overseeing scheduling to ensure service levels are met in order to provide excellent service to telephone answering and virtual receptionist clients.

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Trade Services

How HVAC Answering Service Can Grow Your Business

By: Jennifer McGlothlin
June 2nd, 2016

A missed call means missed revenue. If you're in the HVAC industry you already know the demands of a 24/7 service company. Being available for new and current customers is job number one.  That's where a HVAC answering service can be a real game changer for you.

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How Answering Services Work

The History of Answering Services

By: Jennifer McGlothlin
September 4th, 2014

As businesses started to grow many years ago, the need for a solution to the increased number of calls and increased labor costs was the answering service. It started as a centralized message center and originally was based inside of the company. There were a handful of people who would man everyone's phones.

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Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

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How Answering Services Work

The Secret to Growth: How Answering Services Will Increase Your Sales

By: Jennifer McGlothlin
April 2nd, 2012

As a professional marketing firm and living in the age of Internet marketing and the web world being open 24 hours a day, we routinely are asked, "How can I make a better impression with our prospects and clients? How can I increase return-on-investment? How do I increase qualified leads and sales?" All of those things are important when moving your business forward and are very measurable.

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