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Answering Service Blog

Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Cedric Roney

Cedric Roney is Director of Agent Quality at Ambs Call Center. He coaches our awarding winning telephone answering team on delivering exceptional caller experiences.

Blog Feature

Customer Service

9 Tips for Exquisite Phone Etiquette

By: Cedric Roney
October 17th, 2017

It’s easy to diminish the aspects of your business that seem trivial. Surely, prospects value your experience and know-how more than their phone experience. But the reality is, that whoever answers the phone for your business might be the first and only point of contact your prospects have with you.

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