Medical Service Answering

Your success comes easy when you have an answering service that prioritizes your patients 24/7.

Patients

Our friendly and empathetic staff makes sure your patients' calls are promptly and properly 24/7. Important for your Press-Ganey scores and online reviews.

Physicians

Customized call routing, secure text messaging make sure patient calls get to the right physician on-call every time.

Medical Clinic Managers

Empowering clinic managers with real-time data, call recordings and cost effective answering service plans.

What Is A Medical Answering Service?

A medical answering service, sometimes known as a doctor answering service or physician answering service, is a way for your medical practice to ensure a seamless connection with your patients, doctors, and other medical professionals. Here, the answering service acts as the go-between for medical professionals; scheduling appointments, referring patients to their departments, and patching the triage nurse (or on-call) for emergencies.

With a physician answering service, you can be sure that your patients receive prompt and professional care and your doctors reached timely and appropriately at any time of day. It's useful for medical practices of any size that want to ensure a secure, consistent, and professional communication 24/7.

Why Ambs Call Center's Medical Answering Service

Discover how you can liberate your staff from administrative overload and refocus your efforts on delivering quality care to your patients with Ambs Call Center's physician answering service.

You entered healthcare to make a difference in your patients' lives, not to get bogged down by admin tasks. For that, you'll need a HIPAA-compliant answering service that ensures your patients receive the respect, privacy, and compassion they deserve, allowing you to concentrate on providing top-notch care.

In the fast-paced world of healthcare, every moment counts, especially in emergencies. Administrative distractions shouldn't compromise the quality of care you provide. Ambs Call Center steps in to handle these tasks with a HIPAA-compliant medical answering service, ensuring every patient call is managed with utmost respect and efficiency. This support not only enhances patient satisfaction but also empowers you and your team to dedicate your full attention to medical care, where it truly belongs.

“Friendly, professional service. Anytime there are changes to the on call scheduled for after hours, they are very prompt with making the updates. I've not had one bad experience with Ambs Call Center.”

rhonda hardy

Rhonda Hardy, Office Manager at Mid Michigan Ear Nose & Throat

Benefits of Using Ambs Call Center's Medical Answering Service

Effortless Healthcare Communication

If you’re like most of our customers in the healthcare industry, you became a medical professional to help others. While in the middle of an emergency situation, you don’t have time to focus on administrative tasks. That’s where Ambs Call Center comes in.

We will make sure your patients get treated in a respectful, private, and compassionate way. This frees you up to focus on their care instead of on administrative duties.

Learn More About Our Answering Service »

HIPAA Compliant Answering Service

HIPAA (Health Insurance Portability and Accountability Act) compliance is crucial when working in the medical field. That is why we have made sure our team trained, security is in place so that we deliver HIPAA Compliant Answering Service.

We work with practices with unique needs frequently, which makes privacy and data security a major concern. We don’t want to put you or patients at risk, so we take safeguarding medical information seriously.

Learn More About Our HIPAA Compliance »

Secure Messaging That's Easy to Use

Most providers have a preferred preference for getting their messages. Our design our software to make sure your instructions are followed each and every time. We safeguard your message delivery to make sure each communication is encrypted and secure.

Our secure texting capabilities allow us to send secure texts to providers via the most popular secure text messaging apps. We also can deliver messages by phone, secure email, web portal and more.

Learn More About Our Message Delivery Options »

How Can Ambs' Medical Answering Service Help Your Practice Grow?

Your Patients Will Be More Satisfied Than Ever

Treating patients with respect, compassion, and professionalism is what we’re all about. Patients have options, and the last thing you want is a poor customer service experience that would drive them away.

Ambs Call Center offers streamlined communication solutions to healthcare organizations, along with on call after hours answering services for medical offices. We help healthcare organizations implement best in class patient communication solutions and your patients will benefit from with an answering service.

Our team of professional agents act as your medical office virtual receptionist. Given the sensitive nature of the calls our team fields, they offer an empathetic and professional demeanor to your patients. They are also able to relay secure messaging back to you. At the end of the day, everything they do is with the care of your patient in mind.

When our team answers the phone, the caller is treated as if they are talking to one of your employees. To them, there is no differentiation between Ambs agent and a member of your staff. This helps them feel more comfortable discussing more sensitive aspects of their healthcare needs.

You Can Customize Your Medical Answering Service

Using Ambs Call Center’s physician answering service, on call physicians can expect a quality of life improvement. Our proprietary software makes sure we follow your personal preferences to make being on call a little easier. This includes screening out potential nuisance calls. So, you and your staff will have real time access to patient call history via our secure app and via our secure myAmbs portal

With the myAmbs web portal, you can update all of your personal preferences. This includes changing your on-call status in real time from your smartphone if necessary. Our on call answering services for medical offices truly do make your job easier to manage. With our virtual medical call answering capabilities and myAmbs web portal, we manage everyone’s on call status.

That means, if you’re not on call, you won’t be disturbed. Enjoy the peace of mind of actually relaxing and enjoying a family function. If your patient wants to see you, we will gladly make an appointment for a time when you’re available. If it’s an emergency, we will pass the call over to the on-call physician.

We Conduct Annual HIPAA Compliance Audits

Your medical practice deserves the highest level of patient care. We ensure patient confidentiality by hiring a third-party HIPAA auditing firm annually to keep our processes secure. Here's why our medical answering service's HIPAA audits benefit you:

Employee Training: Every member of our team undergoes comprehensive training in HIPAA regulations to maintain privacy and avoid security policy violations.
Access Control: Only authorized members have access to your patients information to prevent unauthorized sharing of PHI.
Data Encryption: We encrypt patient information during transmission and store it from unauthorized access to prevent any data breaches.
Secure Communication Channels: All communications are made through secure channels, such as encrypted emails and messaging platforms, to prevent interception of PHI.
Risk Assessment: We conduct regular risk assessments to identify vulnerabilities and address them promptly to mitigate risks potentially resulting in compliance failures.
Business Associate Agreements (BAAs): We ensure that appropriate BAAs are in place with any third-party vendors or subcontractors who handles your PHI on behalf of our medical answering service.
Physical Security: We implement measures to secure physical access to facilities and equipment where your medical practice's PHI is stored or processed.
Policies and Procedures: We have comprehensive policies and procedures in place for handling your medical practice's PHI, including protocols for data access, storage, and disposal.

How to Get Your Answering Service Started

1. Talk to a Call Center Professional

2. Determine a Tailored Plan for Your Practice

3. Free Up Your Time to Focus On Your Patients

Grow Your Practice. Never Miss Another Call.

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