Intelligent Messaging Services

Ambs Call Center’s Intelligent Messaging service is revolutionizing the way companies do business. Intelligent Messaging efficiently and effectively routes calls based upon your needs and the urgency of the call. It can handle taking information requests and give information about your advertised specials on products and services. It can even provide answers to commonly asked questions such as office hours or directions to the office.

Unified Messaging Service

With our unified messaging service, you can stop juggling and managing multiple phone numbers and simplify your life. Ambs Call Center will provide you with one phone number to unify your home, mobile, office, and any other line that you may have. You can also send faxes, take messages, start a conference call and more with this number.

One Number Follow-Me

Instead of simply having callers leave you a message, you may prefer to have Intelligent Messaging connect them to you live. If you are not readily available, the caller can then leave a message and Intelligent Messaging will set about finding you to deliver the message according to your protocol and preferences.

Intelligent Messaging can connect callers to you directly according to your schedule. Where the call reaches you can change based on the time of day, day of week, or can even be updated via telephone. You callers will hear music while being quickly connected to you. Intelligent Messaging has two options for connecting callers to you:

Supervised Transfer

Intelligent Messaging will announce the caller’s name when you answer. You have the option of taking the call or sending them to voice mail to leave a message. When Intelligent Messaging is announcing the call to you, your callers are hearing music on hold.

Unsupervised Transfer

Intelligent Messaging immediately connects the caller to you without asking for their name. When you answer your phone, the caller is connected to you immediately.