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06/23/08"It's a THREE-PEAT!"Ambs Earns 2008 ATSI Award of ExcellenceOutstanding Service Earns National AwardAmbs Call Center, Inc. of Jackson, MI has been honored with the exclusive 2008 Award of Excellence for the Third consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Ambs Call Center, Inc. was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO. After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence "The Award of Excellence is a 'mystery shopper' program that provides independent testing for quality assurance in customer service levels." says ATSI President Allan Fromm. "We congratulate Ambs Call Center, Inc. for their achievements." Now a three-time winner, Ambs Call Center, Inc. earned the Silver Award for three consecutive years. ATSI extends its congratulations to the staff of Ambs Call Center, Inc. on their proven quality service to their customers. About ATSI The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
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04/03/08 Intellisite Customer Web Portal launched
JACKSON, MI (April 3, 2008) Ambs Call Center, a leading provider of inbound, outbound voice and text-based customer contact services for businesses and consumers, has deployed 'Intellisite', its new customer web portal. The Intellisite is a secure web portal consisting of a suite of online tools that allows clients to download important data such as Calls or orders, update or create on-call schedules, upload database records as well as run various reports for their account service levels.
03/20/08 Customer Referral Program debuted
03/14/08 E-mail Response feature launchedCall Center Services | Virtual PBX Services | IntelliSite | Live Operator Jobs | Answering Service Awards | Contact Us