The entire team at Ambs Call Center is pleased to announce that we have earned the 2009 ATSI Award of Excellence for service quality. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery.

The Award of Excellence is a 'mystery shopper' program that provides independent testing for QA in customer service levels. After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry.  Ambs Call Center excelled in all categories. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence

We're proud of the quality efforts of our team and look forward to helping our clients grow by providing the same award winning service level to their callers.

 
Many of today's professionals have iPhones™, Blackberrys™ or other smartphone devices that allow them to stay connected. Ambs Call Center now offers ehanced intergration with these devices that goes beyond simply reading text messages or email sent from the call center. Clients can now access the myAMBS client web port and view messages, service level reports, manage on-call schedules and a host of other applications. The enhanced integration allows our clients to stay focused on productive activities and work more efficiently.

 
Ambs Call Center, a leading provider of inbound, outbound voice and text-based customer contact services for businesses and consumers, has enhanced its myAMBS client web portal software integrate with clients CRM solutions as well as Electronic Medical Records (EMR). The enhanced integration offers our clients real time access and integration to all of their data.

Other features of the myAMBS client web portal consists of a suite of online tools that allows clients to download important data such as calls or orders, update or create on-call schedules, upload database records as well as run various reports for their account service levels.

 
The most successful sales leads come from satisfied customers. Nothing compares to the credibility and insight that Ambs Call Center customers can provide when discussing business successes with their peers. With this idea in mind, we are excited to announce our new client referral program.

Click here for Referral program details

 
Email Response enables Ambs clients to respond to emails generated by our agents. Email Response enables you to send new emails directly to Ambs Call Center queue up for an agent to process.

Recent ehancements to the email response service includes queuing support for client system generated alerts from servers, automated systems as well as alarm panels. The result is a comprehensive system for around the clock montioring and dispatching of critical email alerts of critical client systems.