 |
 |
 |
 |
 |
 |
 |
Intelligent Messaging Services |
||
Intelligent Messaging ServiceOverview Ambs Call Center's new Intelligent Messaging service revolutionizing the way companies do business. Intelligent messaging is customized on a client by client basis so that your unique needs are satisfied.
Urgent calls can be escalated to staff members by whatever method you select. Intelligent Messaging is smart enough to know if you have received the urgent message and can contact you via pager, cell phone, email, home phone, and virtually any other telephone number you wish. to reach the supervisor, manager, etc. Follow-Me Instead of simply having callers leave messages, you may prefer to have Intelligent Messaging connect them to you live. If you are not readily available, the caller can then leave a message and Intelligent Messaging will set about finding you to deliver the message according to your protocol. Intelligent Messaging can connect callers to you directly according to your schedule. Where it reaches you can change based on time of day, day of week, or even updated 'on the fly' via telephone. You callers will hear music while being quickly connected to you. Intelligent Messaging has two options for connecting callers to you. Supervised Transfer: Intelligent Messaging will announce the callers name when you answer. You have the option of taking the call or send them to voice mail to leave a message. While Intelligent Messaging is announcing the call to you, your callers are hearing music on hold. Unsupervised Transfer: Intelligent Messaging immediately connects the caller to you without asking for their name. When you answer your phone, the caller is connected immediately. Message Delivery Options Intelligent Messaging will interface with any wireless device available. In addition to connecting callers to you via telephone or cell, it also sends text messages, email as well as sends audio copies of messages to you via email as a wave file attachment. When amessage has been left, Intelligent Messaging can alert you immediately via a variety of methods. You can utilize one or any combination of notification you wish. This feature of Intelligent Messaging eliminates the need for you to repeatedly check in for messages. Methods Know Who's Calling Each message a caller leaves automatically embeds the caller's caller ID into the message. Extremely beneficial for urgent calls where the caller forgets to leave their call back number. In addition, the email or text message notification also sends the caller ID with the message. Local and Toll Free We will provide you with an exclusive local or toll free number to forward your calls to. In addition, other mailbox extensions can also have direct telephone numbers at no extra charge! Would you like to find a vanity telephone number to spell out a specific phrase? Ambs can search for a vanity number that meets your needs. Auto Attendant When a caller dials your toll free number, the custom greeting plays a recorded message giving your callers different options to select from. For example, "Thank you for calling ABC Company. Dial 1 for sales, 2 for support, # for the dial-by-name directory, or 0 for the operator." Dial by Name Directory Intelligent Messaging's Dial by Name Directory ensures that your callers will reach the correct extension or person. Whether you are a single person operation, or a large corporate spread across the country, Dial by Name Directory is puts forth a professional image. Multiple Mailboxes / Extensions Each Intelligent Messaging account has multiple mailboxes available for use by employees, departments and informational messages. This creates a professional image for your business by allowing clients to have a unified point of contact for everyone in your organization regardless of their geographic location. Operator Assistance When callers press '0' for an operator, Intelligent Messaging can send the call to any telephone number or extension you wish. A popular option is to route the call into an agent at Ambs Call Center. Time of Day Greetings & Behavior Intelligent Messaging can play different greetings based on time and day. In addition, different menu options can be presented to callers according to your schedule. For example, after hours, you may prefer that callers are connected directly to your voice mail instead of calling you directly. Conference Calling Ambs Call Center's conference call service is a valuable communications tool for any business that needs to communicate or share information with others. It is ideal for companies whose employees are spread across multiple locations, need to expedite decisions or simply want to 'work smarter, not harder'. Each mailbox on your toll free number has the ability to hold conference calls for up to 12 people. Fax-on-Demand Each mailbox in your toll free system can have fax-on-demand capabilities. You can store important documents such as forms, manuals and proposals for immediate delivery to clients by fax when they are requested. Fax Mail Intelligent Messaging will also receive faxes. They can be forwarded to any fax machine. In addition, the E-mail notification option will send a copy of the fax to you for viewing on a computer. One popular option is to receive a text message on your cell phone to let you know that the signed contract of that million dollar deal has arrived in your fax mailbox! |
||
Call Center Services | Virtual PBX Services | IntelliSite | Live Operator Jobs | Answering Service Awards | Contact Us