Physician Answering Services
There are a lot of companies like ours that provide answering services for physician practices. So what makes us different? Well, we’d like to think that it’s our people, technology and 75 years of experience doing this that makes us the expert in the industry. Actually, the more compelling reasons are outlined below. They illustrate a few ways that we have designed our answering service around the needs of the patient and the physician. We’re confident that you’ll love the results!
Increase Patient Satisfaction
The first step is providing patients with excellent customer service. Treating patients with respect, compassion and professionalism is what we are all about. Let’s face it, patients have options and the last thing you want to do is send patients running out the door with a poor customer service experience. We could brag about our great team of award-winning medical call center agents, but frankly we think you might enjoy speaking to some of your peers who have come to know and grow their practices with Ambs Call Center. References are available upon request.
Benefits for Physicians and their families
Using Ambs Call Center’s physician answering service, you can expect a quality of life improvement. We have written our agent software to manage your calls with what we refer to as ‘Physician-centric call handling’. In English, what we’re talking about is taking your personal preferences for how and when you like to be communicated with and integrating it with our web on-call. Did we mention that you can update all of your preferences, change on-call status and acknowledge messages in real time from your Smartphone?
Each of your colleagues in your practice and on-call coverage group will benefit from the same level of customization. No more interruptions during family events when you’re not on-call or phone calls in the middle of the night waking up the rest of your family. In addition, we also offer nurse triage services to lessen the burden of being on-call even more.
Financial Benefits
We believe that you will find our answering service to be an excellent value and reduce your overhead. We are constantly on the lookout for ways to streamline our delivery of service as well as help your practice improve its internal processes to reduce your labor costs. Check out our daytime call management service to see how we can help your front office staff. Front office staff also saves time by importing patient call records from our secure myAmbs practice web portal directly into the patient’s electronic chart in their EMR.
Our service is competitively priced and we’ll work with you to make sure that the work we do is exactly what you need to serve your patients. In addition to being competitively priced, you’ll find that babysitting the answering service to ensure performance is a thing of the past; a real time saver for you and your staff. We’ll handle your calls properly and enable you and your colleagues to focus on delivering quality healthcare to your growing practice.
Additional benefits that our Physicians enjoy:
- On-Call changes are a snap with our web on-call app. No more having to fax or email changes when they occur.
- Reducing physician fatigue using our nurse triage call management
- Increasing office staff productivity by pre-registering patients over the phone
- Helping your staff keep on schedule by handling calls with our daytime call management and patient pre-registration services
In many cases we reduce our clients’ answering service costs by applying expertise, leveraging technology and listening to what the needs of your practice are to determine the best way to work together.