Remote Receptionist

Ambs Call Center's Main Number Answer service allows you to present a professional image, 24 hours a day, and ensures you have the correct amount of staff in place any time of the day to provide excellent customer service to your clients. Traditionally, a receptionist is needed to handle incoming calls and route them across facilities. In this scenario, it is extremely difficult to provide quality service when more calls arrive than one or two individuals can handle. With our main number answer, you never need to worry about staffing again! We are your virtual receptionist. If you should receive 1, 5, or even 20 calls simultaneously, we have you covered. Think about it, a staff on demand 24/7! Staff that never gets sick, goes on vacation, requests FMLA or any other reason for staff not being available.

When calls are received, your staff at Ambs Call Center has all of the information available on their screens as to how to handle the call in the most efficient and professional manner possible. We route the call depending on need, person requested, time or day, or any other criteria that you put into place.

Warm Transfer- Our agent announces the call prior to connecting the caller to the requested extension.

Unsupervised Transfer- Our agent transfers the call immediately after determining who the caller needs to speak to and does not remain on the line to announce the call.

Messaging- Our agents can also provide messaging service, taking messages for staff that are not available. We can then send the information to them in a variety of different methods ensuring they get the information they need in the most expedient manner possible.

Ambs Call Center will work with you to develop a specific protocol for handling calls. What ever your needs are, no matter how complex, we'll rise to the occasion to deliver excellent service.