Customer Service and Help Desk Service

Customer Service
Improve customer service and satisfaction by outsourcing your customer service needs to Ambs on a full-time, after-hours, or overflow basis. Our Call Center Agents can have immediate online access to your clients' information, to handle customer service calls in a prompt, professional and courteous manner.

Ambs Call Center takes great care in understanding your business needs and building a solution that will maximize the level of customer service you provide for your customers. Everything from the agent training to our quality assurance program to custom call center applications, our customer service programs are designed to make our call center a direct extension of your business. The bottom line is that Ambs Call Center will exceed your customer's expectations, building the quality of your brand and your overall level of customer satisfaction.

Help Desk
Customers, partners, and suppliers demand 24/7 support for the products and services they have invested in. Providing 24 hour help desk support is critical to your success and to that of your customers. Meeting your customers’ expected level of support requires time, focus, and resources that most companies do not have

Do the same questions keep popping up to distract your support professionals and keep them from achieving their peak efficiency?

Are they concentrating more on general customer service activities than they are handling more complex, tier-2 type issues?

Are you able to provide customers with the level of help and attention they demand for urgent technical issues, when they need it?

Have customer relationships soured due to customer support issues?

If the answer is YES to any of these questions, then Ambs Call Center is your solution.

Make us a seamless extension of your customer support services. Let Ambs Call Center customized help desk software and 24 hour help desk call center solution assist you and your customers find the answers they need. If agents don’t have the answers, they’ll put your customer in touch with an On-Call representative from your company who follows the Escalation Process, defined by you.

Ambs Call Center agents can answer general questions or concerns about your product or service, regardless of the type of question or the complexity of product. Using web-enabled proprietary technology, Ambs Call Center builds detailed knowledge bases, or “Help Trees”, that allow our agents to ask the right questions and provide the correct answers. In addition, our in-house training facility enables us to give agents in-depth training on your products and services.

Should our call center agents be unavailable to resolve a customer issue, they will page or transfer the call to the appropriate On-Call representative. In addition, a daily report will be sent via email, fax or posted to your secure web portal at Ambs Call Center. These reports will show information on each call, including details on what actions were taken in dispatching the call.

Ambs Call Center Help Desk services may include:

• • First-Tier Technical assistance
• • Hardware support and On-Call dispatch
• • Software support and On-Call dispatch
• • Password resets
• • And any other Frequently Asked Question or service request
• • Email Response and Dispatch

Your customers will always get the level of support they expect with Ambs Call Center help desk services. We take pride in customizing our services to your exact needs and work closely with our clients to make sure that their customers receive the best support services possible.