Help Desk Services
Now more than ever, customers expect 24/7 support for the products and services they have purchased. Ambs Call Center provides this critical support with our 24 hour help desk service. Our help desk service is not only robust, but it is extremely cost-effective and works in concert with your existing applications and protocols you may already have in place. By outsourcing help desk services, you can be available to your customers around the clock.
Ambs Call Center Help Desk Services Include:
- First-Tier technical support
- Password Resets
- Order Entry
- Hardware/Software support with dispatch
- Answering Frequently Asked Question
- Scheduling Appointments
- Email Response and Dispatch
- Click to call assistance
A Seamless Extension of Your Customer Support Services
Our help desk software and help desk call agents deliver the answers and assistance that your clients need anytime day or night. If escalation is needed, our agents can connect the customer with an on-call technician from your company. In addition, a daily report will be sent via email, fax or posted to your secure web portal at Ambs Call Center. These reports will show information on each call, including details on what actions were taken in dispatching the call.
Ambs Call Center agents can answer general questions or concerns about your product or service, regardless of the type of question or the complexity of the product. Using web-enabled proprietary technology, Ambs Call Center builds detailed knowledge bases that guide our agents to ask the right questions and provide the correct answers. In addition, our training and evaluation staff provides our team with ongoing coaching, informing them of updates and changes for your call handling.
Customer satisfaction is key and one call resolution is our goal. Let us take your customer service to the next level with our outsourced.