Absence Management Services

Having trouble keeping track of employee absences? Do you have a point system in place? Ambs Call Center’s Employee Reporting and Absence Management Services will help you take the headache out of tracking employee absences.

How Employee Management Works

Employees call a dedicated telephone number to report that they will be late or absent for work. The HR call center agent operator at Ambs Call Center answers in your company name and gathers the specific information you need (employee name, shift, reason for absence, requesting a family medical leave of absence, etc.). A specific confirmation number can even be assigned to each caller for tracking purposes.

Additionally, our absence management system will time and date stamp the call, insert the telephone number the employee called from, and record the actual conversation. A daily report via fax, e-mail or our secure HR web portal will provide detailed tracking for your records. Our agents can even make arrangements for a replacement or dispatch the information to a shift supervisor.

This service has been extremely helpful in dealing with employee absence conflicts due to our extensive documentation processes and the fact that we are a neutral 3rd party. If ever necessary, we are able to provide you with thorough documentation and audio copy of the conversation.