Property Management

A well handled call can be the difference between losing a resident and gaining a new one by referral. Ambs Call Center’s property management and apartment answering service can make sure your property is always ready around the clock to answer calls.

Whether it is booking appointments for apartment showings, taking lease applications by phone, taking messages or dispatching maintenance emergencies, Ambs Call Center has your property’s needs covered.

Ambs Call Center serves over 1,000 properties all over the United States. Our call center agents have your property’s unique protocol instantly available to ensure your callers receive the utmost in customer service.

Ambs Call Center serves as an extension of your on site staff by representing you in a professional manner not only to your current residents, but to prospective residents. We understand that seconds count when handling maintenance emergencies and that you never get a second chance to make a first impression for prospective residents. We will follow your protocol for handling calls, taking care to only dispatch true maintenance emergencies. For your convenience, your maintenance staff can also communicate with us via our new email response feature where you can clear calls, update your on-call or get assistance with the press of a button on your Blackberry™ or Smart phone.

We also offer several free tools to help your property run more efficiently. We offer a secure property web portal where your staff can track maintenance emergencies, leasing calls, appointment calls as well as any other items that you would like to track. These records show the response time to residents and full documentation of all calls. We can even deliver custom reports to you via email or fax.

If your maintenance department has rotating on-call, our free web on-call software ensures that we have benefit of the most up to date on-call changes as they occur. This easy to use tool allows you to manage your on-call schedule, if you so choose, securely via the Internet. You can easily create or make changes to your coverage schedule with a few clicks of the mouse. Use our web on-call to work smarter, not harder! You will never need to call or fax in changes again. In addition, your staff can view or print your schedule with a ‘view only’ sign in.

In addition to our live property management answering service, our new Intelligent Messaging service is revolutionizing the way property management companies handle telephone calls. Intelligent Messaging is customized on a property by property basis so that each property’s unique needs are satisfied. It efficiently and effectively routes calls based upon your property’s needs and the urgency of the call. It can handle taking leasing information requests and give ‘virtual audio tours’ of your property. It can even provide answers to commonly asked questions such as office hours or directions to the office. Other types of calls such as maintenance emergencies, Intelligent Messaging will reach the on-call maintenance personnel according to your protocol. Intelligent Messaging is smart enough to know if you have received the urgent message and will automatically escalate the call, trying to each you via any method you wish. Intelligent messaging can contact you via pager, cell phone, email, home phone, and virtually any other telephone number you wish. If for some reason you are not able to respond to Intelligent Messaging, it is also able to escalate its efforts to reach the maintenance supervisor, community manager, etc.