Property Management Answering Service
We know property management answering services like the back of our hand! We work with thousands of commercial and residential clients. The property management business is a lot like the answering service business in that it’s largely driven by customer service. A well handled call can be the difference between losing a tenant and gaining a new one by referral. Ambs Call Center’s apartment and property management answering service makes sure friendly, confident and knowledgeable staff handle all of your calls with professionalism.
We book appointments for showings, take lease applications by phone, and handle maintenance requests.
When it comes to maintenance requests, we know there is nothing more frustrating for your staff than being woken up for non-emergency maintenance requests. Not to mention the unnecessary overtime costs associated with dispatching non-emergency calls. Good news, we have that covered. We’ve written special property management software that guide our agents to expertly follow your rules and protocols for what is and is not a maintenance emergency. It’s really good stuff.
Other benefits that we think you’ll enjoy:
- Each property has its own Property Management myAmbs Web Portal. This allows you to see real time sales leads for leasing, maintenance calls (including response time) as well as your on-call schedule which you can update in real time. Regional managers also enjoy using our Portfolio Portal where they can view all of their properties in one convenient dashboard.
- If you’ve ever played the “he said, she said game” with tenants, you’ll be happy to know that your calls are recorded.
- Our Apartment Finder service can match potential residents with your property that best fits their needs. Caution: Be prepared for your occupancy rate to go through the roof and be on the lookout for extremely giddy leasing agents when we start delivering new leads to you around the clock.
Another option for managing your after-hours calls is our fully automated voice mail based Intelligent Messaging service. It’s budget friendly and can be used with or without our call center agents. It efficiently routes calls based upon your property’s needs and the urgency of the call (as defined by the caller). It can handle taking leasing information requests and give “virtual audio tours” of your property. It can provide answers to commonly asked questions such as office hours or directions to the office.
As for maintenance requests, it can escalate maintenance emergencies automatically to your on-call staff. Frankly, this service works well for tenants who are not college students as it’s up to the tenant’s common sense to decide if the call gets escalated from the maintenance mailbox. We’ve heard feedback from weary maintenance staff who have been woken up by calls that are really nowhere close to being an emergency. “No, the pool closing at ten is not really a maintenance emergency- why don’t you go study at the library instead?” Given this actual example, you might decide that Intelligent Messaging may or may not be a good fit, but it’s definitely budget friendly and packed with features that we know you’ll love.