Voice Mail Pre-screen

Reduce your costs up to 40% using Voice Mail Prescreen!

Are many of the calls we take for you routine in nature such as questions about office hours and routine requests and messages that can be handled by your staff when the office is open? If so, Voice Mail Prescreen may be the answer you're looking for to reduce your costs while still offering the personal touch of our live telephone answering agents.

Your callers will be professionally greeted by a voice mail greeting in front of the live answering service to screen routine calls by allowing the caller to leave a detailed message in voice mail while allowing high priority calls to be handled by our agents. Time of day and day of week greetings are also available to present different greetings and options to the caller. You may also prefer to simply offer greeting information without voice mail taking a message.

Medical Prescreening

Many of our medical practices reduce their costs by up to 40% by using Ambs Call Center’s Medical Prescreening. This specialized version of voice mail prescreen gives patients the confidence that they have reached the right practice. The greeting is under the control of your practice and can be updated by phone at anytime. Practices use voice mail prescreening to inform patients what they need to do if they have an emergency, need to speak to a physician, as well as what to do with non-urgent calls such as appointment scheduling, prescription refills, insurance authorizations and other calls your practice defines as routine. By screening these calls out before reaching an agent your costs are significantly reduced.

To hear an example listen to a demonstration at 1-866-222-6160.