Message Retrieval Options

Internet Message Retrieval
Retrieve information securely with your myAmbs web portal. You’ll be able to view any messages or orders you have waiting as well as two months worth of archived messages.

In addition to the information gathered for the call, full documentation of all actions taken is automatically inserted into the record. It shows all pages, calls, emails or any other documentation about what was done with the call. This is a great management tool to know how quickly your callers are receiving a response from your staff.

Email Response
Ambs Call Center’s E-Mail response allows our agents to receive inbound emails from clients or staff for immediate handling. Whether it is coming from a company email address like info@yourcompany.com or from a Blackberry out in the field, our agents are ready to read and respond appropriately to these requests. We can even forward a copy of the emails to you for your records or for further follow-up.

Voice Mail Express Message Retrieval
Receive your messages while you’re on the go with our Express Message Retrieval service. Our agents will record your messages in your personal mailbox so that you have access 24/7. We can even ‘hand the caller off’ into voice mail so they can leave you a confidential detailed message. In addition, we also offer you the option of hearing both sides of the conversation with our agent and your caller.

Fax
Receive your messages via fax as they are received or batched and sent at the times you specify.

Email
Receive your messages via email sent to your office or personal email, Blackberry™ or other Smartphone device. We can send to one or multiple email addresses. In addition, we can email individuals with their own specific calls so you won’t need to sort out messages. Information can be emailed as received or batched and sent at the times you specify.

Phone
We can contact your directly by phone to relay information and even connect the caller to you if you’d like us to do so.